Privacy policy

Privacy Policy

Last updated:04/March/2026

LINKMARK GROUP PTY LTD trading as Linkmark Packaging ("we", "us", "our") operates the website linkmarkpackaging.com.au and supplies packaging, warehouse, logistics and cold chain products throughout Australia and internationally.

We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) (Australia) and the Privacy Act 2020 (New Zealand).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access our website or use our services.

1. Personal Information We Collect

We may collect the following types of personal information:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Account login details

  • Payment information (processed securely via third-party providers)

  • Order and transaction history

  • Communications with us

  • Device and browsing information (including IP address)

  • Website usage data via cookies and analytics

We do not store full credit card details.

2. How We Collect Information

We collect personal information:

  • Directly from you (e.g. when you place an order or create an account)

  • Automatically via cookies and analytics tools

  • From third-party service providers (e.g. Shopify, payment processors)

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Deliver products and manage logistics

  • Provide customer support

  • Manage user accounts

  • Improve our website and services

  • Send transactional and marketing communications (where permitted)

  • Detect fraud and ensure security

  • Comply with legal obligations

4. Payments

Payments are processed securely via third-party providers, including:

  • Shopify Payments

  • Stripe

  • PayPal

  • Google Pay

These providers handle your payment information in accordance with their own privacy policies.

5. Cookies and Analytics

We use cookies and tools such as Google Analytics to:

  • Analyse website traffic

  • Improve user experience

  • Support marketing and advertising

You can manage cookies through your browser settings.

6. Disclosure of Personal Information

We may disclose your personal information to:

  • Shopify and IT service providers

  • Payment processors

  • Shipping and logistics partners

  • Marketing and analytics providers

  • Legal or regulatory authorities where required

Your information may be stored or processed outside Australia or New Zealand.

7. Shopify Platform

Our store is hosted on Shopify. Shopify may collect and process your personal information to provide and improve its services.

For more information, please refer to Shopify’s Privacy Policy: https://privacy.shopify.com

8. Data Security

We take reasonable steps to protect your personal information. However, no system is completely secure.

9. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

10. Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal information

  • Request correction

  • Request deletion

  • Opt out of marketing communications

To exercise your rights, contact us at: admin@linkmarkgroup.com.au

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

12. Children's Privacy

Our services are not intended for individuals under 18 years of age.

13. Complaints

If you have a complaint about how we handle your personal information, please contact us. We will respond within a reasonable timeframe.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

15. Contact Us

If you have any questions or concerns, please contact:

Email: contact@linkmarkgroup.com.au

(Registered business address available upon request)